This discussion topic has been answered Discussion topic: Corfu / Albania
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 25 Aug 2024 03:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Im in corfu. Sky think im in albania. They have charged me so much that all my familys accounts have reached a limit and are no longer useable.the customer service number is not reachable from here. Any ideas?
Best Answers
Message posted on 25 Aug 2024 03:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky do warn about this…
One to watch out for: Sometimes mobile phone signals are picked up across country borders.
If your phone picks up the signal of a different provider when you’re near a border or cruise port, then you might be charged different roaming rates.
Common holiday destinations where this can happen are where an EU country borders a non-EU country, resulting in additional roaming charges.
Location: | Could accidentally connect to: |
---|---|
Corfu (Greece) | Albania |
Cyprus (Greece) | Turkey (Northern Cyprus) |
Kos / Rhodes (Greece) | Turkey |
France | Monaco |
France | Andorra |
To help avoid this:
- Always check the name of the network provider on your phone before using it. If you’ve connected to a network from a different country for the first time, you’ll get a Welcome text.
- Turn off data roaming in your phone’s settings.
- Avoid making calls or sending texts.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 25 Aug 2024 03:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky do warn about this…
One to watch out for: Sometimes mobile phone signals are picked up across country borders.
If your phone picks up the signal of a different provider when you’re near a border or cruise port, then you might be charged different roaming rates.
Common holiday destinations where this can happen are where an EU country borders a non-EU country, resulting in additional roaming charges.
Location: | Could accidentally connect to: |
---|---|
Corfu (Greece) | Albania |
Cyprus (Greece) | Turkey (Northern Cyprus) |
Kos / Rhodes (Greece) | Turkey |
France | Monaco |
France | Andorra |
To help avoid this:
- Always check the name of the network provider on your phone before using it. If you’ve connected to a network from a different country for the first time, you’ll get a Welcome text.
- Turn off data roaming in your phone’s settings.
- Avoid making calls or sending texts.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 25 Aug 2024 03:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Corfu / Albania
@Quigleyrussell wrote:Im in corfu. Sky think im in albania.
No, Sky don't think that but you have connected to an Albanian cellular service and incurred the charges.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page