2

Discussion topic: Corfu / Albania

Reply
This message was authored by Quigleyrussell This message was authored by: Quigleyrussell

Corfu / Albania

Im in corfu. Sky think im in albania. They have charged me so much that all my familys accounts have reached a limit and are no longer useable.the customer service number is not reachable from here. Any ideas? 


Best Answers
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Corfu / Albania

Posted by a Superuser, not a Sky employee. Find out more

@Quigleyrussell 

Sky do warn about this…


One to watch out for: Sometimes mobile phone signals are picked up across country borders.

If your phone picks up the signal of a different provider when you’re near a border or cruise port, then you might be charged different roaming rates.

Common holiday destinations where this can happen are where an EU country borders a non-EU country, resulting in additional roaming charges.

Location: Could accidentally connect to:
Corfu (Greece) Albania
Cyprus (Greece) Turkey (Northern Cyprus)
Kos / Rhodes (Greece) Turkey
France Monaco
France Andorra

To help avoid this:

  • Always check the name of the network provider on your phone before using it. If you’ve connected to a network from a different country for the first time, you’ll get a Welcome text.
  • Turn off data roaming in your phone’s settings.
  • Avoid making calls or sending texts.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Corfu / Albania

Posted by a Superuser, not a Sky employee. Find out more

@Quigleyrussell 

Sky do warn about this…


One to watch out for: Sometimes mobile phone signals are picked up across country borders.

If your phone picks up the signal of a different provider when you’re near a border or cruise port, then you might be charged different roaming rates.

Common holiday destinations where this can happen are where an EU country borders a non-EU country, resulting in additional roaming charges.

Location: Could accidentally connect to:
Corfu (Greece) Albania
Cyprus (Greece) Turkey (Northern Cyprus)
Kos / Rhodes (Greece) Turkey
France Monaco
France Andorra

To help avoid this:

  • Always check the name of the network provider on your phone before using it. If you’ve connected to a network from a different country for the first time, you’ll get a Welcome text.
  • Turn off data roaming in your phone’s settings.
  • Avoid making calls or sending texts.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Corfu / Albania

Posted by a Superuser, not a Sky employee. Find out more

@Quigleyrussell wrote:

Im in corfu. Sky think im in albania.


No, Sky don't think that but you have connected to an Albanian cellular service and incurred the charges.

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion