25 Aug 2024 03:10 PM
Im in corfu. Sky think im in albania. They have charged me so much that all my familys accounts have reached a limit and are no longer useable.the customer service number is not reachable from here. Any ideas?
25 Aug 2024 03:27 PM
Posted by a Superuser, not a Sky employee. Find out moreSky do warn about this…
One to watch out for: Sometimes mobile phone signals are picked up across country borders.
If your phone picks up the signal of a different provider when you’re near a border or cruise port, then you might be charged different roaming rates.
Common holiday destinations where this can happen are where an EU country borders a non-EU country, resulting in additional roaming charges.
Location: | Could accidentally connect to: |
---|---|
Corfu (Greece) | Albania |
Cyprus (Greece) | Turkey (Northern Cyprus) |
Kos / Rhodes (Greece) | Turkey |
France | Monaco |
France | Andorra |
To help avoid this:
25 Aug 2024 03:27 PM
Posted by a Superuser, not a Sky employee. Find out moreSky do warn about this…
One to watch out for: Sometimes mobile phone signals are picked up across country borders.
If your phone picks up the signal of a different provider when you’re near a border or cruise port, then you might be charged different roaming rates.
Common holiday destinations where this can happen are where an EU country borders a non-EU country, resulting in additional roaming charges.
Location: | Could accidentally connect to: |
---|---|
Corfu (Greece) | Albania |
Cyprus (Greece) | Turkey (Northern Cyprus) |
Kos / Rhodes (Greece) | Turkey |
France | Monaco |
France | Andorra |
To help avoid this:
25 Aug 2024 03:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Quigleyrussell wrote:Im in corfu. Sky think im in albania.
No, Sky don't think that but you have connected to an Albanian cellular service and incurred the charges.
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