Convert physical sim to eSIM

[Padders72]

Hi There, 

Dispite trying many times and also calling and being told I would have a call back early Jan, then since trying again the convert from regular sim to esim function online is not working. 

I log in, start the process, get the text confirmation code, wait a few seconds and then be told to look out for an email for a code. The email(s) never arrive. 

Any idea when the system will be fixed or if there is another way of doing it? 

When I called they manually did this for me, but I still didn't get a confirmation code email. 

Regards, 

Dean 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147