Discussion topic: Contract

This message was authored by: Jojo24 · ‎03 Apr 2026

Please can you let me know what date I can up grade my phones

This message was authored by: GD1 · ‎03 Apr 2026

@Jojo24 wrote:

Please can you let me know what date I can up grade my phones

No one here will know as we can't see when you bought your phone, you can check yourself in the Messages section of your Sky account.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎03 Apr 2026

@Jojo24

You can do it here (further down the page):

https://www.sky.com/help/articles/sky-mobile-upgrade

If you don't want a new sim then make sure you select the "I do not need a new plan/sim" option.

If you are struggling with this then give Sky a call on the free 150 number to do it.

If sending a phone back to Sky then make sure you get and keep proof of delivery.

https://www.sky.com/help/articles/sky-mobile-return-old-swap-device

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Discussion topic: Contract

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