Discussion topic: Contract iPhone faulty after 15 months. Do I have consumer rights for a repair
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Message posted on 19 Oct 2025 04:55 PM
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Contract iPhone faulty after 15 months. Do I have consumer rights for a repair
Daughter's iPhone has an Apple diagnosed hardware issue which started with a boot loop and now means the phone is inaccessible (started Monday and couldn't turn on as of Tuesday nihgt).
I still have ££270 to pay on the contract.
what are my consumer rights?
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Message posted on 19 Oct 2025 05:01 PM - last edited: 19 Oct 2025 05:02 PM
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Re: Contract iPhone faulty after 15 months. Do I have consumer rights for a repair
@LF26 wrote:what are my consumer rights?
Apple give a 12 months warranty - so no help there.
For items failing within 6 months the fault is assumed to have been present at purchase and the retailer has to repair or replace (unless they can show otherwise). After 6 months the burden reverses - you would have to show the fault was present at purchase, which may be difficult.
Message posted on 19 Oct 2025 05:19 PM
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Re: Contract iPhone faulty after 15 months. Do I have consumer rights for a repair
Thanks for swift reply. So I don't really have any back up for this... need to just pay the remainder and purchase a new phone? Had hoped the Apple diagnostic (stating no damage to the phone) might help but you think not?
Frustrating!
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