Hi,
I need help with an issue regarding my Bill Pay Mobile account and recent payments.
I attempted to make two separate payments of €75 on the same day:
- First attempt via my Revolut account
- Second attempt via my AIB account (my main salary account in Ireland, where I have been working for over 2 years and hold residency)
Both payments were not accepted.
Later, I received a refund email, but it only mentioned one payment of €75. I am concerned because I made two separate payments, and I want to make sure both are correctly accounted for and refunded.
When I tried to resolve this via chat, I was unable to continue because my identity could not be verified. However, I did provide the last two digits of both bank accounts used.
At this point, I am worried that not only were both payments not processed, but I may also not receive the full refund of my €150 deposit for the Bill Pay contract.
Can someone from Sky please review this and confirm both transactions? I can provide any additional verification if needed.
Thanks.
