0

Discussion topic: Confirmation code for esim

Reply
This message was authored by: Karis0508

Confirmation code for esim

I sent my pac number to transfer my number a few days ago but, im still waiting on a confirmation code to activate my esim. It says on the website 48 hours.
Reply

All Replies

This message was authored by: caesarome

Re: Confirmation code for esim

Posted by a Superuser, not a Sky employee. Find out more

@Karis0508 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Jason-

Re: Confirmation code for esim

Posted by a Sky employee

Hello @Karis0508, thanks for your post and sorry you're still waiting to activate your eSIM. I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

Reply