Conditional call forwarding active

[New13]

Despite trying to contact Sky on multiple platforms I cannot get any help removing "conditional call forwarding active. " I have tried removing it from my phone using multiple "## codes but it still remains. I have tried disabling it via supplementary services but it says unable to deactivate as "not supported by operator ". I have also tried resetting network services but still no joy. Nobody I have contacted at Sky has helped.

[63johnw]

Hi @New13  what phone are you using ? 

[New13]

Hi, I'm using a Samsung A22 5g.

[63johnw]

Hi @New13  have you tried this ?

https://www.samsung.com/uk/support/mobile-devices/how-to-enable-or-disable-the-call-forwarding-featu...

[New13]

Thank you for the advise but tried that and it say unable to deactivate as "unsupported by operator "

[63johnw]

Hi @New13 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[arcadeavenger]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[New13]

Many thanks

[New13]

Sky rep said couldn't help as would need to refer me to Ireland team, and nothing further on chat.