Conditional Call Forwarding Active

[SusieSue35]

I have two mobiles with Sky and today it's been coming up with conditional call forwarding active when trying to make a call on both phones.  Can't make or receive calls and Internet away from home is a bit hit and miss. 

Have contacted Sky, not very helpful and said there could be an error and the phones should sort themselves out in 24 hours. 

Any advice would be greatly received. 

Thanks.  Sue 

[caesarome]

@SusieSue35 

Do you have call forwarding activated on your device ?

[SusieSue35]

Hi. Yes it is activated and with Sky it will not enable you to disable it. 

You have the voicemail number in all options. 

Do you have any suggestions please? 

[caesarome]

What phone have you got ?

[SusieSue35]

I have a Samsung Galaxy S23 ultra and my partner has a S24 ultra 

[caesarome]

A few things to look into here:

https://eu.community.samsung.com/t5/other-galaxy-s-series/conditional-call-forwarding-activated/td-p...

[SusieSue35]

Thank you. I've tried all of these earlier and hasn't made a difference. 

I think the problem could be that Sky don't allow you to disable the call forwarding.  But sure why it's decided to do it to both phones today. 

Thanks for your assistance.  Not sure where we go from here.