I want to make a complaint. I joined sky broadband and was offered a 10Gb SIM only deal for £5 per month which i accepted. The mobile SIM deal then got cancelled and i have not beem able to get it uncancelled. I phoned for help with this and was told I am not allowed this deal and to just go ahead and cancel everything. The person on the call I found to be quite rude and unhelpful, not understanding my ask. All I wanted was the deal I was origionally offered but he would not listen and kept trying to push for a sale on a completely different SIM. My experience with SKY so far has been extremely poor and my broadband has not even been activated yet.
What reason give Sky provide for the sim deal being cancelled? It’s possible you may have failed the credit check. For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
