Hi everyone, I’m posting here because I’ve run into a really frustrating situation with Sky, and I’m hoping to get some advice or see if anyone else has experienced something similar.
I’ve been a Sky customer for over 25 years and have generally been happy with their service. Recently, I paid £890 upfront for a phone, only to find out – after the fact – that the phone was out of stock and would take weeks to arrive. I would never have paid that amount upfront if I’d been told in the first place that the device wasn’t available.
I decided to cancel the order, and on the 30th of July, I was told that my refund would only take three days. Since then, I’ve received completely contradictory information from different representatives – one told me the refund was lodged, another said it never was. And now, after three times of being told it would take three days, I’m now being told it’ll be another three to five working days. It’s a constant back-and-forth, and I’m honestly at my wit’s end.
This whole situation is causing me a great deal of stress, and it’s genuinely affecting my well-being. I’ve never had to deal with something like this from Sky before, and I find it incredibly disappointing, especially as a long-standing customer.
If anyone has advice on how to handle this or if you’ve gone through something similar, I’d really appreciate hearing from you. At this point, I’m even considering leaving Sky if this doesn’t get resolved.
Thanks so much for any support.
