Charging isssue

[Hariprasanth]

Earlier I had an issue that my charging port and wire got burnt . I contacted your team so they said I need to contact Apple support .i did that I fixed my phone now I am facing different issue that my phone is not charging after 80% . Please I want to replace my phone or I want to cancel the contract . 

[63johnw]

Hi @Hariprasanth  have a look at the link below for Skys repair procedure. They aren't just going to send you a new one or let you leave your contract without first checking the device. How old is it ? 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

[PandJ2020]

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@Hariprasanth wrote:

... my phone is not charging after 80% .

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Depending on what phone it is some have a software setting to prevent the battery charging past 80% to increase the lifespan of the battery.  (Or the software is using a charge pattern to prevent charging to 100% at the current time to reduce battery wear)