Charge for device i do not have

[Em-Lou22]

I have been charged for a device that I do not own, this problem is been going on since 19 of december 2025. Sky moblie had blocked my account due outstanding payment that I am not going to pay

[63johnw]

Hi @Em-Lou22  have you made an official complaint ?

https://www.sky.com/help/articles/how-to-make-a-complaint

[PandJ2020]

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@Em-Lou22 wrote:

I have been charged for a device that I do not own, this problem is been going on since 19 of december 2025. Sky moblie had blocked my account due outstanding payment that I am not going to pay

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Hard to comment without the back story but withholding payment doesn't usually help...

[twilight+princess]

Have you had a phone call in the past - say around Nov or early Dec last year - offering a discount on your bills?