Discussion topic: Changing number on account
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Message posted on 14 Jul 2026 11:16 PM
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Changing number on account
Im trying to change my phone number on my sky account. It wants to send a number to the my old phone number which I no longer have access too. I click on recovery code and it wants to send a code to the old phone number as well. Im not sure what I can do here as I need to change my number? ....
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Message posted on 15 Jul 2026 11:45 AM
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Re: Changing number on account
Good morning @Joey931 Welcome to the Community forum. Whilst we're unable to update this for you here, we can try and offer support and a contact number if you need to call. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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