Discussion topic: Changing my order

This message was authored by: Rewbear12345 · ‎13 Jul 2023

I ordered a phone upgrade but haven't signed it because I would like to know my options without sending back my old phone as I've read some bad reviews about people being charged after returning their old phones

This message was authored by: 63johnw · ‎13 Jul 2023

Hi @Rewbear12345 your options are continue to pay monthly for your current phone and add another one to your account. Upgrade and pay off the balance which would be added to your next bill or swap by sending your phone back, once you have your new one, to cover what's left on your contract.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: PandJ2020 · ‎13 Jul 2023

@Rewbear12345 wrote:
I ordered a phone upgrade but haven't signed it because I would like to know my options without sending back my old phone as I've read some bad reviews about people being charged after returning their old phones

If you don't send your old phone back then you have to keep paying for it.

The value of your returned phone is deducted - it may not be enough to clear the balance.

I am just another Sky customer and my views are my own

Discussion topic: Changing my order

Changing my order

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