Changing mobile plan numbers

[conorjns]

Hi. I've just upgraded from my iPhone 11 to the 14. However, the site now says I have 2 sim plans on the go.

I want to keep my original number, but I can't generate a PAC due to both sims still being on Sky. How do I cancel my original plan and transfer my number to the new one?

Thanks.

[GD1]

@conorjns  Simply put you can't, you need to cancel the New sim and transfer the plan to the old sim.  Give Sky a call on 150 from your mobile.

[conorjns]

Thanks for the swift reply.. Do I call them from my original number or the new plan one? Thanks @GD1 

[GD1]

@conorjns  Call them from your original number.

[conorjns]

@GD1 Call line is closed overnight sadly. Is there no way to cancel the new plan through the website?

[GD1]

@conorjns  I'm afraid not, you have to call.