Changing data plan

[JWestLondon]

Hi all, 

needing a bit of a steer please. 

I tried to change my data plan to a more favourable one. 

Sky now says they are sending me a new sim. 

I don't need a new sim and certainly don't want to change my number. 

have I done something wrong? I thought my current sim would be automatically updated. 

thanks. 

[Daniel0210]

@JWestLondon 

See this link

https://www.sky.com/help/articles/change-your-mix 

Increasing the data plan happens almost immediately.

Decreasing the data plan happens at the start of your next billing period.

[JWestLondon]

Thanks for the prompt reply. 

that's what I innocently thought would happen! 

but it hasn't.  My data plan remains unchanged. The only option I've got in MySky is 'activate my sim' which is asking for a PAC code to activate my new sim and keep my number. And the emails insist they are sending me a new SIM card. 

that's not going to happen. What now?

I haven't got a link for a cancellation that I can see . If I do not activate the new sim they are sending me will it drop off the system? 

Thanks . JS 

[caesarome]

@JWestLondon 

If you don't activate the sim they are sending you then it will be cancelled so you will not be charged for it.