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Discussion topic: Changing Device?

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This message was authored by: cupcake

Message posted on ‎01 Sep 2026 08:20 PM

Changing Device?

Hey!

 

Just need a little more help!

 

I'm now using a different phone to the one I purchased with Sky, but I'm not sure how to change that in the 'My Devices' section.

 

Is there a way to do that?

 

PS. My contract was originally for the Samsung A53 5G, but now I'm using my Aunt's old IPhone 12 if that info helps!

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎01 Sep 2026 08:22 PM

Re: Changing Device?

Posted by a Superuser, not a Sky employee. Find out more

@cupcake 

As the phone you are using was not one you purchased from Sky then it will not show on your account as you are not paying for it. 

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