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Discussion topic: Changes number over but not working

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Avatar for Abi28
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This message was authored by: Abi28

Message posted on ‎29 Dec 2025 12:17 PM

Changes number over but not working

I've opened the contract and changed my number over but they said it'll be sorted today. 29th dec. I can call out on my old number but no one can call me my new number and old number or text these numbers too.

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎29 Dec 2025 12:27 PM

Re: Changes number over but not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Abi28  can you confirm you are porting a number from a different network to sky ? When did you give sky your PAC ? Is your old sim still working ? 

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