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Discussion topic: Changed sim to eSIM by mistake

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This message was authored by: Paul658

Message posted on ‎05 Jul 2025 08:21 PM

Changed sim to eSIM by mistake

I went to USA and Canada and installed eSIM for both countries. The Canada one didn't work properly and while trying to activate I inadvertently converted my physical UK SIM to an eSIM now I cannot access my SIM to use my UK plan. Can anyone help? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎05 Jul 2025 08:27 PM

Re: Changed sim to eSIM by mistake

Posted by a Superuser, not a Sky employee. Find out more

@Paul658 

If you are back in the UK you will have to call Sky about this so they can send you a physical sim, if you are still abroad then I don't believe there is anyway around it.

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