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Discussion topic: Changed my mind

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This message was authored by: Catresidential

Changed my mind

I've received my device but now want a different model. How do I return it.
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This message was authored by: PandJ2020

Re: Changed my mind

Posted by a Superuser, not a Sky employee. Find out more

@Catresidential wrote:
I've received my device but now want a different model. How do I return it.

Call Sky on 150 to arrange it.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Catresidential

Re: Changed my mind

Is that from a sky mobile? I'm actually not on sky. It's for my son's phone but on my account
This message was authored by: PandJ2020

Re: Changed my mind

Posted by a Superuser, not a Sky employee. Find out more

@Catresidential wrote:
Is that from a sky mobile? I'm actually not on sky. It's for my son's phone but on my account

Yes.  If you don't have an activated Sky SIM then you'll need to navigate the help and use the 'Need more help?' which should expand to show a general number to clal.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Changed my mind

Posted by a Superuser, not a Sky employee. Find out more

@Catresidential 

You will need to call Sky to cancel, ordering another phone will see you credit checked again.

 

Do you have a Sky talkj landline pohone because again 150 is the number to call from it.

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This message was authored by: 63johnw

Re: Changed my mind

Posted by a Superuser, not a Sky employee. Find out more

Hi @Catresidential  just to confirm you are within the 31 day cooling off period ? If not you can't just return it. 

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