Discussion topic: Changed my mind
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Message posted on 02 Feb 2026 07:11 PM
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Changed my mind
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All Replies
Message posted on 02 Feb 2026 07:12 PM
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Re: Changed my mind
@Catresidential wrote:
I've received my device but now want a different model. How do I return it.
Call Sky on 150 to arrange it.
Message posted on 02 Feb 2026 07:14 PM
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Re: Changed my mind
Message posted on 02 Feb 2026 07:16 PM - last edited: 02 Feb 2026 07:16 PM
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Re: Changed my mind
@Catresidential wrote:
Is that from a sky mobile? I'm actually not on sky. It's for my son's phone but on my account
Yes. If you don't have an activated Sky SIM then you'll need to navigate the help and use the 'Need more help?' which should expand to show a general number to clal.
Message posted on 02 Feb 2026 07:16 PM
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Re: Changed my mind
You will need to call Sky to cancel, ordering another phone will see you credit checked again.
Do you have a Sky talkj landline pohone because again 150 is the number to call from it.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 02 Feb 2026 07:25 PM - last edited: 02 Feb 2026 07:26 PM
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Re: Changed my mind
Hi @Catresidential just to confirm you are within the 31 day cooling off period ? If not you can't just return it.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
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