Cent receive text for some reason

[Angie1989]

Cent receive texts for some reason 

[caesarome]

@Angie1989 

Is this a new issue so has it been working up to now ?

Have you recently moved your mobile number to Sky from a different network ?

[Angie1989]

Yeah I moved my number over today 

[caesarome]

Was today when you gave Sky the pac code or did Sky tell you that the number moved over today and what phone do you have ?

[Angie1989]

I gave it them yesterday it was switched over today

[Angie1989]

Iphone 16 pro max

[caesarome]

@Angie1989 

Try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

[Angie1989]

I've done that still not receiving them

[caesarome]

@Angie1989 

Give this a try:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

[Angie1989]

Done it still nothing the advisor said I might need to wait 24 hours