0

Discussion topic: Cant make calls or get data in venice

Reply
This message was authored by juliageek This message was authored by: juliageek

Cant make calls or get data in venice

I'm in Venice and I can't get any reception at all. I have no spend cap. I've checked the apn settings. I've tried manually selecting networks, I've turned off and on again, swapped the sim applications around and back to abroad and I've had the welcome text. It worked ok when I arrived for a couple of hours but now nothing. My partner's data etc is fine. What's up? 
the only thing I can see odd is that under vpn  and device management / sky mobile there is an expired signing certificate 'sky smartrust.com'. Could this be the problem? And if so how do I fix it? I had similar issues in the USA a couple of months ago. 
I'm on iPhone XR, and my iOS is up to date. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion