Unable to sign credit agreement

[JohnP8]

Similar to many other posts, I'm unable to sign the credit agreement to complete my mobile order. Tried all the different options, clearing history, use different browser, try a different devices etc etc. Any help much appreciated. Talking to anyone at Sky is next to useless. Call backs that have been promised don't happen, have always had a good service up to now so disappointed. 

[Charlotte01031]

I have just upgraded my contract and went into my app to sign my credit agreement and I click yes but it takes me back to home page and I have tried to click it several times but it is not working. I have also tried to sign online and it seems to be the same... I think something may be wrong with my app? How can I sign my credit agreement 

[caesarome]

@Charlotte01031 

Does pressing the button here do the same:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

[Charlotte01031]

Yes that link is doing the same thing- I press agree and continue but there is no action the page and it does not take me to another page. 

[Charlotte01031]

 

[caesarome]

@Charlotte01031 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[-Heather-]

 Hi @caesarome, thanks for making us aware of this. I'll send @Charlotte01031 an invite now so we can assist further. Thanks, Heather

[gibbsmum]

I also get this screen every time I try to look at new phones and tablets or try the upgrade options, if I don't get the message it just says they cannot process my order and to ring, this does not help me compare different options. Thinking of moving to another provider as it's been going on for months now.

[Lou1287]

Ordered a new phone and need to sign the CCA agreement. When I get to the end of the T&C's, check the box and click 'confirm, agree & continue' I get a message stating:

"We're sorry, there has been a problem

Sorry, we have been unable to sign your CCA, please try again later."

It's now been 3 days, I've been on the phone to Sky who went around in circles, tried to upsell me more products (!!!) and then told me to wait 24 hrs, which has passed to no effect.

I'm totally fed up with it - If I cancel and buy the phone somewhere else can I continue using my sky SIM card? Not sure if the SIM and Phone are billed separately. 

[caesarome]

@Lou1287 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @Lou1287 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Lou1287]

Chat resulted in me being sent the same link I'd already tried. Still doesn't work, and I've been pointed back to the Sky support phone line who failed to help previously. In the meantime I've tried cancelling the agreement so I can purchase a handset elsewhere, and I can't even cancel it. 

[caesarome]

@JohnP8 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Danz994]

Good morning @caesarome Thanks for making us aware of this. There was a known issue with signing mobile credit agreements but this has now been resolved. As @JohnP8 is still having issues, I'll send an invite now. 

We are limited in the Sky ID support we can offer here, we may need to give a contact number. Thanks, Danielle 

[JohnP8]

Spent most of the morning messaging trying to sort this, nothing has worked! Was promised a phone number (even thought I didn't want one  given I've spent over 4 hours on the phone already) to try and sort this, it hasn't materialised.