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Discussion topic: Cannot log in

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This message was authored by: SVL1

Cannot log in

I cannot log into my account, every time I try the sky id comes up in the browser window on my mobile the blue lines goes to the end and then starts again in rapid succession. I've tried turning off my phone and restarting, it says I'm not linked but when I follow the steps it says it's already linked. Then sends me back to login which then does the rapid blue lines goes and says please wait while it goes round and will not do it. I've changed my password which still didn't do it. Please help. 

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This message was authored by: 63johnw

Re: Cannot log in

Posted by a Superuser, not a Sky employee. Find out more

Hi @SVL1  have you tried using a different browser ? I have had this when using safari sometimes but google chrome usually then works. 

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