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Discussion topic: Cannot install esim

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This message was authored by: Kaitino

Message posted on ‎08 Jul 2025 08:35 AM

Cannot install esim

I bought my son an esim but every time we try to install it either by scanning the code or manually, it comes up with wearable device display. It looks like it's trying to connect to a watch! Any tips???
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This message was authored by: 63johnw

Message posted on ‎08 Jul 2025 08:42 AM

Re: Cannot install esim

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kaitino  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: Addie15

Message posted on ‎08 Jul 2025 09:56 AM

Re: Cannot install esim

Hi there! Thank you for escalating this. We have sent an invite to @Kaitino.

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