Cannot complete order

[Kydestar]

Hi, I've been trying to order a new phone via the "swap deal" but I'm having an issue with the Sky app. When I click on "add to basket" I then get this error message:

Bad Request

Your browser sent a request that this server could not understand.

Size of a request header field exceeds server limit.

I'm not sure what else to do. I've emailed Sky but no reply. Any ideas?

Thanks! 

[63johnw]

Hi @Kydestar  sky don't generally use emails for customer help. This will be why no reply. If you get the same result when using a different browser then your only option is to call sky on 150 for help. 

[Kydestar]

Heya, thanks for your quick reply. I'll try as you say (different browser) or use the 150 number. 

[caesarome]

@Kydestar 

For that error try clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work try a different browser works to see if that works for you.