Cannot activate iPad Air eSIM - no email sent to activate

[Livprecious]

I recently received my iPad and opted for an eSIM aswell as purchasing data, they have sent a physical sim which this gen iPad doesnt accept. I've had no email to active the eSIM and it's now prompting me to purchase? But id have thought if I've opted for some data that would have been included.... can anyone help! I have spoke with the sky assistant chat but it doesn't see to understand haha! Thank you!

[caesarome]

@Livprecious 

When placing the order and selecting the data plan did you select the esim option as doing this shouldn't have seen a physical sim being sent, so as you do have that sim don't activate it and try ordering an esim yoiurself by selecting the data plan from here and selecting it via the sim type option:

https://www.sky.com/shop/mobile/plans