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Discussion topic: Can’t upgrade my phone

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This message was authored by taffy8182 This message was authored by: taffy8182

Can’t upgrade my phone

Just move house been with Sky for 30 years had an invite to upgrade my mobile then get told I've failed a credit check !

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can’t upgrade my phone

Posted by a Superuser, not a Sky employee. Find out more

@taffy8182 

Highly possible. Sky won't know your credit history or rating until you actually apply for credit. Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. 


Any upfront payment you’ve made should be refunded after about 14 days. If it takes longer than that you’ll need to call Sky to chase it up.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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