Can’t send text messages

[Caid13]

I've just started my first contract I've activated the sim but it's still not letting me call send or receive texts

[caesarome]

Do you know if the sim has activated ok as sometimes there can be delays on this happening. If it has did you transfer a number to the Sky sim from a different supplier ?

[Caid13]

No ive just activated the sim then put it in my new phone and nothings happening 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Addie15]

Update – No response from Caid13 in 48 hours. We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thank you.