Can’t send messages or make phone calls

[Hughes19]

I have had issues for around a week now not being able to make calls or send texts and also no one can ring me or text me unless I have my WiFi on! 
I'm currently recovering from cancer and still have many appointments and I'm unable to make or receive calls it's just not on. 

What is even going on with sky! Up my bill then stop working and I can't even ring to sort it! 

[caesarome]

Does any network issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Kelsingra]

Hey @Hughes19 

Thanks for using the Sky Community. 🙂

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Hughes19 an invite to chat.

[Lisa-P1987]

We are still looking to help you @Hughes19 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks