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Discussion topic: Can't order due to technical error

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Avatar for JOESMYTH2006
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This message was authored by: JOESMYTH2006

Message posted on ‎25 Apr 2025 01:18 PM

Can't order due to technical error

Hi, I'm trying to upgrade my tablet but when I add the one I want into the basket it pops up stating a technical error, It's not you, I'ts us message pops up and it won't physically let me process to the next step.

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎25 Apr 2025 01:20 PM

Re: Can't order due to technical error

Posted by a Superuser, not a Sky employee. Find out more

You'll need to call to complete the order.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎25 Apr 2025 01:21 PM

Re: Can't order due to technical error

Posted by a Superuser, not a Sky employee. Find out more

Is your mobile account linked as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

 

If it is then your only option is to call Sky and have them place this order for you:

 

https://www.sky.com/ordertracking

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