Can’t make outgoing calls

[1Chelsea]

i recently changed to sky mobile and don't seem to be able to make outgoing calls

[caesarome]

@1Chelsea 

Do you have an iphone ?

[1Chelsea]

Still no service I'll leave and move to a new provider next week

[caesarome]

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@caesarome wrote:

@1Chelsea 

Do you have an iphone ?

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[pazbut69]

WF8 area of Pontefract, network down since Sunday 8th March at around 8pm and still down. Upgrade/ maintenance in progress. No back up, force to use home wifi ( which isn't always a stable connection to use for calls only) 

Where is the statement from sky to inform customer of this service? Where is a back up service? None, no even a email to inform all customers??? Surely if it's a planned maintenance then where's the notification of this?

If a fault then Where is a back up? Clearly sky are still happy to take full payments of FULL services. 

Where is a digital contact address to ? Sky chat no good, sky contact numbers ( unable to ring out)

Done all troubleshooting daily, sent complaint in about 5 days, only a automatic response. 

A major lack of support and reassurance of all customers effected. 

[BB46]

No. I have an android 

[Daniel0210]

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@pazbut69 wrote:

WF8 area of Pontefract, network down since Sunday 8th March at around 8pm and still down. Upgrade/ maintenance in progress. No back up, force to use home wifi ( which isn't always a stable connection to use for calls only) 

Where is the statement from sky to inform customer of this service? Where is a back up service? None, no even a email to inform all customers??? Surely if it's a planned maintenance then where's the notification of this?

Sky don't own or maintain any mobile phone masts so any repair or maintenance is being undertaken by a third party. Therevis no advance notice of any kind of maintenance, 

If a fault then Where is a back up? Clearly sky are still happy to take full payments of FULL services. 

Therevis no advance is no back up. Billing continues throughout any mast issue. Once it's fixed you can contact Sky and see if they will add a credit to your account as a good will gesture but they're under no obligation to do so and presumably your mobile is working okay in other areas.

Where is a digital contact address to ? Sky chat no good, sky contact numbers ( unable to ring out)

Done all troubleshooting daily, sent complaint in about 5 days, only a automatic response. 

Once you've submitted a complaint Sky have up to 8 weeks to resolve it before you can request a deadlock letter allowing you to take it further.

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