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Discussion topic: Can’t change number in iPhone “my number”

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This message was authored by TomFi This message was authored by: TomFi

Can’t change number in iPhone “my number”

I can't seem to change my number in my iPhone settings. I have tried an incredible amount of times, and have continued to reset my phone as suggested in here.
However, nothing is working. 
I assume it is responsible for the fact that I can't send text messages.

Since changing to Sky, everything else has worked great. However it is just text messages that I cannot send / cannot change my number in settings.

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t change number in iPhone “my number”

Posted by a Superuser, not a Sky employee. Find out more

@TomFi 

You could try ordering yourself a replacement sim to see if that helps:

 

https://www.sky.com/help/articles/replacement-sim

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Can’t change number in iPhone “my number”

Posted by a Superuser, not a Sky employee. Find out more

Hi @TomFi  just checking you are trying in settings, phone, my number ? That's where you need to change it. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
TomFi
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This message was authored by TomFi This message was authored by: TomFi

Re: Can’t change number in iPhone “my number”

Hi @63johnw 

Thanks for your reply.

Yes that's the one I'm trying in.
I have tried the number by starting with the +44,,  07 , 0044, and none of them work. I have tried numerous times, over days/weeks now.

Everytime I save the number and it returns to the phone page, the number has remained as the original, and not my transferred number. 
very frustrating!

TomFi
Topic Author
This message was authored by TomFi This message was authored by: TomFi

Re: Can’t change number in iPhone “my number”

Thanks @caesarome 

If I order a replacement, does it send it with the 'transferred' number as the programmed number  (ie my current number now, as opposed to the one I started the phone with)? If that makes sense?

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t change number in iPhone “my number”

Posted by a Superuser, not a Sky employee. Find out more

If Sky have told you that the number has been transferred to their sim then if you order a replacement it should come with the number you want to use, so the transferred one.

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This message was authored by Hambleton4 This message was authored by: Hambleton4

Re: Can’t change number in iPhone “my number”

Hello. 
I'm having the exact same issue. How did you resolve this in the end?

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Can’t change number in iPhone “my number”

Posted by a Superuser, not a Sky employee. Find out more

I had to use +44 then omit the 0 from the number i.e.: +44 123 ******

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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