Can't activate eSIM

[Victoria931]

I've had my phone a week, contacted customer support 4 times and still have not recieved a confirmation code for my eSIM. I've been given contradicting information from support agents, I was sold a new eSIM because the first wasnt generating a code and the second one hasnt generated a code either. Contacted them again and they said I need to wait 24 hours for my code... its been 24 hours since second eSIM was ordered and still no code. Can anyone help me please before I lose my mind? Seriously considering cancelling 

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141