Can't access Sky Mobile App

[JayNicole]

Hi, I have recently upgraded my phone and I can't access Sky Mobile App on my new phone. Everytime I try to log in it says 'your account is not authorised to access the MySky app'. I have tried logging in on my laptop on my own and my step dads account (he is the main holder with broadband/TV etc) and the mobile account is linked on both so not sure what the problem is.

[caesarome]

@JayNicole 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295