30 Sep 2024 11:08 PM
Received my new iphone and sim, I've logged in and tried to activate however I keep getting the message that the account has already been linked?
Your account has already been linked
Tried multiple times but same message, very frustrating.
01 Oct 2024 09:46 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
01 Oct 2024 10:04 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @ftg.
01 Oct 2024 10:16 AM
Hi, tried to activate my new sim but I keep getting a message to say that the accounts are already linked - I'm now stuck in a loop!
Can some one please help with this?
01 Oct 2024 10:31 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
02 Oct 2024 08:46 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Marc451.
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