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Discussion topic: Can not activate new SIM

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This message was authored by ftg This message was authored by: ftg

Can not activate new SIM

Received my new iphone and sim, I've logged in and tried to activate however I keep getting the message that the account has already been linked? 

Your account has already been linked

Tried multiple times but same message, very frustrating.

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This message was authored by caesarome This message was authored by: caesarome

Re: Can not activate new SIM

Posted by a Superuser, not a Sky employee. Find out more

@ftg 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Can not activate new SIM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @ftg.

This message was authored by Marc451 This message was authored by: Marc451

Re: Can not activate new SIM

Hi, tried to activate my new sim but I keep getting a message to say that the accounts are already linked -  I'm now stuck in a loop!

 

Can some one please help with this? 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Can not activate new SIM

Posted by a Superuser, not a Sky employee. Find out more

@Marc451 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Can not activate new SIM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Marc451.

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