CONTRACT CANCELLED NO REFUND

[Lucas17]

I tried to buy a iPhone + plan pay monthly and I paid 102euros as UPFRONT. 

My contract was cancelled and I did not receive my refund. It was about 6

 

days ago. 

[Daniel0210]

@Lucas17 
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky Ireland they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky Ireland to chase it up. Remember lines to Sky Ireland aren't open over a weekend. 

[caesarome]

@Lucas17 

Give Sky Ireland a call tomorrow about this to see if they can speed up the refund for you.