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This discussion topic has been answered Discussion topic: Bundle order delivery times

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This message was authored by: EllaB1

Bundle order delivery times

I ordered a phone and apple watch bundle last night. It said next day delivery but only the apple watch has arrived. 


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This message was authored by: caesarome Answer

Re: Bundle order delivery times

Posted by a Superuser, not a Sky employee. Find out more

You might want to give Sky a call about this so they can look into what is happening with the rest of your order.

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This message was authored by: Daniel0210

Re: Bundle order delivery times

Posted by a Superuser, not a Sky employee. Find out more

@EllaB1 
As customers we have no insight into delivery timescales or stock levels.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

(Next day delivery can’t really be guaranteed although the website might suggest that quick a turnover is possible).


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This message was authored by: EllaB1

Re: Bundle order delivery times

Thanks for your help! 

On my orders it just says the sim has been delivered. Nothing about the watch or the phone on either of my accounts. 

This message was authored by: caesarome Answer

Re: Bundle order delivery times

Posted by a Superuser, not a Sky employee. Find out more

You might want to give Sky a call about this so they can look into what is happening with the rest of your order.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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