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Discussion topic: Bill

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This message was authored by Katie182024 This message was authored by: Katie182024

Bill

Hi. I had a new iPhone and sent my old one back for a swap. I got my usual bill and paid the amount which took about £30 off what I owed for the old device. But now I've got the swap bill through and the £30 has been added back on and you've taken more than you should have. I even got an email through with the confirmed correct amount but then you went and took more anyway. Can you please refund? I'll send screen shots through. Thanks. Katie 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Katie182024 wrote:

Can you please refund?


You're talking to other customers here and not Sky.

 

Does your account show a credit?

I am just another Sky customer and my views are my own
Katie182024
Topic Author
This message was authored by Katie182024 This message was authored by: Katie182024

Re: Bill

Oh wow ok my bad I did not know this 🤣

 

yes it shows the credit for the amount they've given me for my phone. Then they took the last bill amount which took £30 off. Then I got an email saying I owed £x amount (- the £30 id paid on the last bill.) but now they've taken another £30. 

I probably need to call them up. I thought I'd put in some sort of request here lol. 

but thank you for replying 🙂 x

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Katie182024 wrote:

I probably need to call them up. I thought I'd put in some sort of request here lol. 


A post here alone won't action it...  We can escalate your post to Sky who should be able to action a refund.

I am just another Sky customer and my views are my own
Katie182024
Topic Author
This message was authored by Katie182024 This message was authored by: Katie182024

Re: Bill

I shall call them up today and put in a request. Thank you 🙂

This message was authored by Nats19xx This message was authored by: Nats19xx

Re: Bill

Hello

When I changed my contract I was informed that my bill will be £99. a month.

My bill has come through at £152. This month.

Can you please check for me.

This message was authored by caesarome This message was authored by: caesarome

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Nats19xx 

We are customers here so can't check this for you as we don't have access to your account so we have a few questions:

 

When did you do this ?

Did you order a new sim ?

What do your future bills show ?

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