Bill

[Katie182024]

Hi. I had a new iPhone and sent my old one back for a swap. I got my usual bill and paid the amount which took about £30 off what I owed for the old device. But now I've got the swap bill through and the £30 has been added back on and you've taken more than you should have. I even got an email through with the confirmed correct amount but then you went and took more anyway. Can you please refund? I'll send screen shots through. Thanks. Katie 

[PandJ2020]

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@Katie182024 wrote:

Can you please refund?

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You're talking to other customers here and not Sky.

Does your account show a credit?

[Katie182024]

Oh wow ok my bad I did not know this 🤣

yes it shows the credit for the amount they've given me for my phone. Then they took the last bill amount which took £30 off. Then I got an email saying I owed £x amount (- the £30 id paid on the last bill.) but now they've taken another £30. 

I probably need to call them up. I thought I'd put in some sort of request here lol. 

but thank you for replying 🙂 x

[PandJ2020]

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@Katie182024 wrote:

I probably need to call them up. I thought I'd put in some sort of request here lol. 

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A post here alone won't action it...  We can escalate your post to Sky who should be able to action a refund.

[Katie182024]

I shall call them up today and put in a request. Thank you 🙂

[Nats19xx]

Hello

When I changed my contract I was informed that my bill will be £99. a month.

My bill has come through at £152. This month.

Can you please check for me.

[caesarome]

@Nats19xx 

We are customers here so can't check this for you as we don't have access to your account so we have a few questions:

When did you do this ?

Did you order a new sim ?

What do your future bills show ?