@Souadp
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.
Also perhaps check that Sky have the correct spelling of your name.
Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.
This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder
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