Awful signal

[Emma2414]

How do I exit a sky contract early? I've tried a couple of times to sort out issues with signal and it never gets resolved. When I'm out and about I have to tether off my husbands mobile if I want to use the internet! This has been ongoing for over a year and still no further forward. My phone always says 4g or 5g but always struggles! 

[63johnw]

Hi @Emma2414  if it's been going on over a year you are free to leave, the minimum term is 12 months so after that you can leave penalty free. If you want to keep your number get a PAC and use that to transfer your number to a different network. If you don't want to keep your number phone sky on 150 to cancel. You continue paying for the phone monthly if you have one. 

[caesarome]

@Emma2414 

If you have had the sim for 12 months or more then you are free to either move the number to a different network or call Sky on 150 to cancel it.