Activating sim without any payment details

[LoxleyLady]

Hi,

I got a 12 month sim card delivered this week that requires no payment for the first year. In setting the sim up, it requests partial bank details or credit card details, but I haven't provided any as they were not asked for. 

I've tried the account number that I use to pay for my TV and broadband, but this isn't being accepted. Any ideas?

Many thanks!

[caesarome]

@LoxleyLady 

You will have to contact Sky about this so under “Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295