Activating a second sim

[CeliaP1]

I m having trouble activating a second sim. I have a sim already for my daughter-I can manage that one on the app. The second one I've been sent for son I can't see on the app. When I try and activate it I'm just sent back to daughters sim account. Ive tried online and I've tried by calling and activating with Sky but still can't get any further? 

[caesarome]

When you called Sky why couldn't they activate it for you ?

[CeliaP1]

It was an automated activation on the phone call. They've sent me an email saying it's activated but it's not making/receiving calls and not come up on my Sky app?

[caesarome]

Did you order both of these sims at the same time ?

[CeliaP1]

No the one I have for my daughter I've had for 3 years and the one I have for my son I ordered last week.

[caesarome]

I would suggest calling Sky on 150 from your daughters phone and ask Sky about this as what might have happened is for some reason the sim you ordered from your son is on a different account so they can look into this and can check to see if it has been activated or not.

[CeliaP1]

Looks like when I ordered an additional sim Sky set it up in a separate account with my old from 2 years ago address and my ex husband's Sky ID. You couldn't make this up! I was on a call for a couple of hours before Sky hung up on me. They don't know what's happening. My Sky app won't let me see any of my own details let alone this other account. Meanwhile I have an unworking sim and am paying for it. I also have an engineer booked under the wrong Sky ID as my tv also not working. I have no idea what address the engineer might go to. How can I sort this all out? On the phone they say they'll talk to their manager and then come back not knowing what to do???