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Discussion topic: Activating Sim

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This message was authored by: Mebythesea

Activating Sim

I have been trying on and off for weeks now to activate a sim, every single time I get to the link sky id part, I get a whoops screen. How can I do this? I can see no phone number to contact sky for help at all

 

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This message was authored by: caesarome

Re: Activating Sim

Posted by a Superuser, not a Sky employee. Find out more

@Mebythesea 

To get you some help with linking your ID I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

  

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This message was authored by: Tom-W19

Re: Activating Sim

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Mebythesea.

Thanks
Tom
This message was authored by: Lisa-P1987

Re: Activating Sim

Posted by a Sky employee

We are still looking to help you @Mebythesea . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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