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Discussion topic: Account in credit but direct debit taken from bank

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This message was authored by: Kikiatsu

Account in credit but direct debit taken from bank

My sky account was in credit of €15 but direct debit of €12.99 was still called from my bank... why was credit not used?

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This message was authored by: caesarome

Re: Account in credit but direct debit taken from bank

Posted by a Superuser, not a Sky employee. Find out more

@Kikiatsu 

Was the  credit added after the bill was generated which is 14 days before the billing date ?

 

What does your next bill show, does it show that the credit will be used to pay the bill ?

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