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Discussion topic: Account in credit but direct debit taken from bank
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This message was authored by: Kikiatsu
Message posted on 24 Sep 2025 01:04 PM
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Account in credit but direct debit taken from bank
My sky account was in credit of €15 but direct debit of €12.99 was still called from my bank... why was credit not used?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Sep 2025 01:24 PM
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Re: Account in credit but direct debit taken from bank
Was the credit added after the bill was generated which is 14 days before the billing date ?
What does your next bill show, does it show that the credit will be used to pay the bill ?
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