Accidentally upgraded my sim

[Nicole_99]

Hi, I've accidentally tapped on change of sim plan and now my bill is too high for this month and I'm having fincancial difficulties as it is this month as I've just moved homes with my two baby's and now it won't allow me to change the sim back to old plan / low data and I've got to pay the bill this month ... it's giving me no option now but having to pay the extra charge it was a mistake.

[63johnw]

Hi @Nicole_99  you can only change your plan once per month so you may be stuck with it this month and be able to change it next month to a lower tariff. You could call sky on 150 and explain but they may not be able to do anything. If your bill has already been produced it may be to late to change now.