About my order

[Sonia110]

Hello please I ordered a Samsung galaxy A37 yesterday night, I just want to ask you guys to open it as am sending it back home to Afize for my dad to use, there for need to use his own SIM card and provider 

[caesarome]

@Sonia110 

You are talking to just other customers here and not Sky.

Even if you were talking to Sky nobody will open it as you want as it is send from a warehouse to you of which Sky themselves do not handle the device.

[63johnw]

Hi @Sonia110  all mobiles supplied by sky are unlocked and can be used with any network sim if that's what you mean. 

[Sonia110]

Hello why have not receive my order yet over 4 days now, and the parcel need to be sent to abroad 

[63johnw]

Hi @Sonia110  this isn't sky CS here. The latest on your order will show here. 

https://www.sky.com/myorders

[Sonia110]

It been days they sent me a tracking number but have not receive it yet, I chat with sod agent they said I should raise a investigation as to why my parcel have not been scan yet for delivery been more than 3 days 

[caesarome]

@Sonia110 

Are you saying your parcel is at a DPD depot and has been for 3 days ?

[Sonia110]

Yes from the tracking 

[caesarome]

@Sonia110 

Have you spoken to DPD about it ?

[Sonia110]

They said I should contact Sky and they will raise an investigation, so have done that with Sky they said they will get back to me within 5 working days

[Sonia110]

since the device I order got stolen from the DPD deport center, I need a refund of the upfront payment and how can I cancel this contract??

[Daniel0210]

@Sonia110 

The investigation into what's happened to the device will take more than a couple of days. You will need to discuss with Sky whether cancellation is possible whilst this investigation is taking place. 

[Sonia110]

Hello I already discuss with them they said it have been reported as lost, they asking me to do another reorder which I have to pay another upfront , I said no let me receive my refund first for the first payment I did, or why can't they just sent another device out for delivery 

[PandJ2020]

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@Sonia110 wrote:

Hello I already discuss with them they said it have been reported as lost, they asking me to do another reorder which I have to pay another upfront , I said no let me receive my refund first for the first payment I did, or why can't they just sent another device out for delivery 

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It's all about timing... if you order another device then you'll be paying for two whilst they investigate.

Otherwise, you have to wait until that investigation completes but could

take many weeks.