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Discussion topic: About a swap

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This message was authored by: Milb

Message posted on ‎17 Aug 2024 11:06 AM

About a swap

Recently swapped my phone. My next estimated bill says I’ll still be paying for my old device. Will This change when I send my old device back 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎17 Aug 2024 11:09 AM

Re: About a swap

Posted by a Superuser, not a Sky employee. Find out more

@Milb 

It should change once your returned device has been received, processed and its value determined. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎17 Aug 2024 11:17 AM

Re: About a swap

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@Milb 

It should change once your returned device has been received, processed and its value determined. 

Which can take several weeks - any payments you make against your old phone simply reduce your balance (and is not lost)

I am just another Sky customer and my views are my own even if you don't like the answers
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