5g

[Rosstaittt]

I don't seem to get any 5g signal and everything I try to do on 4g signal it takes ages to load or Dosnt load atall, I've only just got this new sim and if i can't get a 5g signal is there anything I can do to get out the contract 

[caesarome]

@Rosstaittt 

Have you activated the 5G add-on:

https://www.sky.com/help/articles/sky-mobile-5g

[oj01]

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@caesarome wrote:

@Rosstaittt 

Have you activated the 5G add-on:

https://www.sky.com/help/articles/sky-mobile-5g

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Never knew that was a thing!

Just activated for our 1 remaining Sky SIM. Seems odd that you have to activate it. Why wouldn't you want it.

Our recently moved Sim's get 5G by default with new provider.

[63johnw]

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@oj01 wrote:

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@caesarome wrote:

@Rosstaittt 

Have you activated the 5G add-on:

https://www.sky.com/help/articles/sky-mobile-5g

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Never knew that was a thing!

Just activated for our 1 remaining Sky SIM. Seems odd that you have to activate it. Why wouldn't you want it.

Our recently moved Sim's get 5G by default with new provider.

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Hi @oj01  if you activate it and your phone isn't 5 G capable then it causes issues, probably more of a problem a few years back but there will still be customers using non 5 G phones.