4G doesn't work

[thebza]

Hi, I have an iPhone 16 Pro Max with unlimited data, but it absolutely does not work if it's connected to 4G - only if I can find somewhere with 5G. I've tried all the guides on here to help but nothing seems to improve it. Can anyone advise a next step that's not just phoning Sky? There are no service outages in my area but last time there was I was promised compensation I never got so I'm not exactly thrilled with the service. Wish I could go back to my previous provider.

[_Claire]

Hi @thebza I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141